Official Villa Policy
Terms & Conditions
Welcome to Thepu Villa. To ensure clarity, fairness, and comfort during your stay, please review our booking policies, house rules, dietary information, and estate regulations.
Effective Date: 1st February 2026 onwards · Emec Holdings (Pvt) Ltd
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Section · Booking Conditions
Booking Conditions & Reservation Policy
Essential details regarding your reservation, payment schedules, cancellation terms, and guest agreements with Thepu Villa.
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By using this website to make travel arrangements, you acknowledge and agree to the Terms and Conditions provided.
By accessing www.thepuvilla.com or engaging in written communication with Thepu Villa regarding travel arrangements, you confirm that you are at least 18 years of age and fully accept these Terms and Conditions, established to safeguard all parties involved.
Thepu Villa website is owned and managed by Emec Holdings (Pvt) Ltd, a company duly registered at 26/6 Watagoda Road, Pujapitiya, Sri Lanka.
When you book with Thepu Villa, your reservation is secured under our standard booking conditions. These ensure clarity, fairness, and peace of mind for your stay. Guests are required to read and comply with the terms and conditions, including booking conditions available at www.thepuvilla.com/terms&conditions. Please note that violations of our terms may lead to reservation cancellation, restricted access to the Villa, forfeiture of payments, and charges for costs incurred.
Booking your stay at Thepu Villa is simple and secure. Our booking conditions ensure clarity and fairness, giving you peace of mind from the moment you reserve until the end of your holiday. For the Thepu Villa reservations made through this website, confirmation of your reservation occurs upon you receiving written communication from Thepu management, that your reservation is confirmed. The written communication will guide you through the next steps of a deposit (20% of the total reservation price) that is payable within 30 days prior to check in date.
The remaining 80% of the total reservation price will be paid at Check in. Should you request any additional services during your stay, these will be billed at the end of your visit.
- Bank transfers: Can be made for LKR, USD, GBP or EUR. Any bank transfer-related charges are borne by the Guest.
- Wise Email Payment Link: Guests can make payments with VISA or Master Card using the Wise email payment link. The link will be sent to the guest making the booking by Thepu Villa management team when the deposit for the reservation is due.
- Cash: Any cash amount in LKR or USD is accepted. Notes must be without any damage, free of pen marks or stamps.
Reservation deposit due: 30 days before check-in. Payment must be received by the Villa management team to confirm your booking.
- Amendments and Cancellations: Cancellations and reasonable changes to the reservations may be made to travel arrangements after confirmation varying by the booking period. Amendments are accepted based on availability.
- Reservation Deposit: A deposit is required to confirm all reservations. Deposits must be received no later than 30 days prior to check-in. Reservations without timely deposit payment will be automatically released.
- Cancellation by Guest (>30 days before check-in): Full refund of deposit, minus any applicable bank or processing fees.
- Cancellation by Guest (15–30 days before check-in): 50% refund of deposit minus any applicable bank or processing fees.
- Cancellation by Guest (<15 days before check-in or no-show): Deposit is non-refundable.
- Cancellation by Villa: In the unlikely event the Villa must cancel a confirmed reservation, guests will receive a full refund of all deposits paid. Assistance will be offered to find alternative accommodation if desired.
- Amended Bookings: The cancellation policy applies to the original date of arrival, not the extended date. If arrival date is brought forward, the policy applies to the amended arrival date.
- Early Departure: Guests who depart earlier than scheduled are not entitled to refunds for unused nights.
- Changes to the Booking: Reservation date changes and guest count changes are subject to availability. To modify your reservation, please email the Villa Team at thepuvilla@gmail.com.
- Booking (Reservation) Disputes: In the event of a dispute concerning a booking made with Thepu Villa, the sole discretion lies with Thepu Villa to cancel the reservation and notify the booker via email. The full reservation amount, minus any applicable bank charges, will be refunded via the booker's original payment method.
- Repayment Method: Refunds will be processed via the same payment method used for the deposit (e.g., Wise, bank transfer). If the refund is initiated by the guest, any bank charges will be borne by the guest. Refunds typically take 5–10 business days to appear, depending on the bank or payment provider.
- Force Majeure: In cases of natural disasters, government restrictions, or other events beyond the villa's control, refunds or credits will be handled on a case-by-case basis, with flexibility offered where possible.
Section · House Rules
House Rules & Estate Etiquette
To preserve tranquility, comfort, and safety across our estate, all visitors and guests are kindly asked to observe these guidelines.
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- Arrival from 14:00.
- You'll need to let the property know in advance what time you'll arrive.
- No age restriction or requirement for check-in.
- Departure until 12:00.
- Personal Belongings: Please double-check rooms, closets, bathroom shelves, and wall outlets for any chargers, apparel, or small items.
- Energy Conservation: Turn off all lights and ceiling fans before stepping out.
- Key Return & Settlement: Hand the room keys to our host staff, and settle any pending balances.
English is the primary language spoken at the Villa.
Smoking, vaping or e-cigarettes are not allowed in the building or the grounds. No designated smoking areas are available.
To maintain a serene environment, parties and events are not permitted at Thepu Villa. This includes hen and stag parties.
Pets are not permitted at Thepu Villa.
- Parking space for your vehicle is available onsite on prior request. However, we do not provide drivers accommodation.
- Parking is available free of charge.
- No access for large or mini buses.
Guests are required to show a photo identification that matches the name on the reservation on arrival including children. You can use the Special Requests box when booking, or contact the property directly in writing with the contact details provided in your confirmation.
To confirm your stay, an advance reservation fee must be paid by bank transfer before arrival. Once your booking is made, our management team will reach out with easy instructions.
Section · Child Policy
Child & Family Safety Policy
Information for families traveling with children, supervision requirements, and available amenities.
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If you're traveling with children over 3, please reach out to our Villa team to confirm the applicable rates.
- Children under age 2 and all other ages including extra guests must be communicated to the Villa along with the reservation with their ages by email.
- Children age 0–2 can stay free of charge sharing sleeping space with parents.
- Children of age 3–11 are considered for the child's rates. Children above 12 and adults are considered as 'Guests' of Thepu Villa. The number of children under age 2 must be communicated to the Villa along with the reservation in a note.
Please note that our Villa and estate grounds feature natural elements such as deep water, elevated areas, and a garden where wild animals may be present. Lounge spaces are open without child safety locks, so we kindly ask that children are supervised at all times for their safety.
- Children must be always under accompanying adults' / parents' supervision.
- For safety, children should always share a room with an adult and must not sleep alone.
We love welcoming little ones—even picky eaters! Just let us know how many children aged 11 and under are in your group, so we can cater to them with care.
Traveling with little ones? We're happy to provide a cot free of charge for children up to 2 years old—just let us know in advance. All cots are subject to availability. No extra beds are available in the rooms.
Section · Meals & Dining
Meals & Culinary Guidelines
Fresh, wholesome, farm-to-table cuisine prepared with attention to health and dietary requirements.
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Kindly let us know if you have any allergies or aversions. We will try our best to cater for most needs to make your culinary experience enjoyable.
- Apart from the pasta dish, all meals are suitable for people with lactose-intolerance. No dairy products such as butter, cheese, cream, yoghurt, casein, whey, skimmed milk, non-fat milk solids and other milk derivatives are used in preparation of meals.
- No artificial sweeteners or additives are used.
- All dishes are prepared without peanuts.
- Harvest to Plate – Freshly prepared meals from our gardens and local farms.
Section · Price Policy
Price & Rate Policies
Details regarding whole-villa rates, inclusions, taxes, deposits, adjustments, and incidental charges.
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However, If the entire accommodation needs booking, the total reservation price per night depends on the number of guests above the age of 12.
- The pricing of the reservation is for the entire Villa unless otherwise specified.
- Maximum number of adults for a reservation is 6 and 3 children.
- Rates include 3 meals, Wi-Fi and use of amenities.
- All prices are listed in US Dollars and are subject to applicable taxes.
- A reservation deposit is required to confirm bookings (due 30 days before check-in).
- Please settle the remaining balance when you arrive at the villa.
- Accepted payment methods: VISA, Mastercard, and secure online links via Wise.
- Payments must be made in the invoiced currency.
- All card, bank charges and conversion rates are the guest's responsibility.
- Rates are subject to change without prior notice, except for confirmed bookings with deposits paid.
- Promotional rates cannot be combined with other offers unless explicitly stated.
- Extra services (e.g., airport transfers, guided tours, yoga sessions, cooking lessons) are billed separately.
- Damage to property or loss of villa items may incur additional charges.
- Late check-out fees apply unless pre-arranged.
If you're traveling with children over 3, please reach out to our Villa team to confirm the applicable rates.
- Children under age 2 and all other ages including extra guests must be communicated to the Villa along with the reservation with their ages by email.
- Children age 0–2 can stay free of charge sharing sleeping space with parents.
- Children of age 3–11 are considered for the child's rates. Children above 12 and adults are considered as 'Guests' of Thepu Villa. The number of children under age 2 must be communicated to the Villa along with the reservation in a note.
Section · Travel Insurance & Others
Travel Insurance & General Villa Policies
Important legal provisions, liabilities, damage responsibility, environmental conduct, and governing laws.
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Guests are advised to obtain travel insurance, and Thepu Villa can provide details if needed.
- We accept responsibility only for incidents that arise from proven negligence by our staff, and only when such incidents occur during your stay within the premises of Thepu Villa. Please note that Thepu Villa is not responsible for any services or circumstances outside the Villa and estate grounds.
- On rare occasions, circumstances outside our control—such as utility disruptions, war, the threat of war, riots, civil strife, industrial disputes, terrorist activity, natural or nuclear disasters, fire, extreme weather, or other extraordinary events—may make it impossible to fulfill the contract. We may be compelled to cancel, delay, curtail, or alter your reservation in any manner, affecting or preventing our service. We appreciate your understanding should such situations arise.
- We do not assume responsibility for any loss, damage to baggage, property, or for injury, illness, death, or any damages or claims caused directly or indirectly by accidents, loss, damage to a person or property, delays, transport failures, strikes, war, force majeure, or any other losses arising from or related to your travel arrangements.
- We take responsibility for ensuring that your holiday experience matches the descriptions we provide, and that all services promised are delivered to a reasonable and reliable standard.
We are committed to addressing any reasonable concerns about our service or accommodation with fairness and care, always seeking an amicable resolution. Please email your concerns to thepuvilla@gmail.com.
You will be held accountable for any breakages, losses, or damages caused by you or a member of your party during your stay in the accommodation. It is your duty to rectify the damage or make full payment to Thepu Villa before departure, indemnifying us against any losses, damages, or claims.
- Guests are responsible for any breakages, losses, or damages caused during their stay. We kindly ask that such matters be settled before departure, ensuring Thepu Villa is indemnified against any related claims.
- The Villa and estate are located near animal and bird sanctuaries. Cruelty to animals will not be tolerated. Guests must not obstruct nature, litter, or remove any natural elements from the surroundings.
- For outdoor activities, guests must follow the guidelines provided by the wildlife authorities. If a complaint is received from the authorities or your tour organizer, Thepu Villa reserves the right to terminate your reservation, without responsibility for any resulting costs or claims.
- Your wellbeing is our priority. However, Thepu Villa cannot be held accountable for circumstances beyond our control. Responsibility is limited to incidents arising from proven staff negligence within the estate.
- Please note that Thepu Villa is not responsible for any differences between the information on our official website and content displayed on third-party websites or social media platforms. We cannot be held liable for any discrepancies or differences that might arise between the content of our website (pricing, text, images, etc.) on any other 3rd party websites or social media pages.
All content on our website belongs to Emec Holdings Private Limited. Commercial use or copying is not permitted.
To ensure a smooth experience, we ask that all information you provide is true and accurate. Your details will be treated with the utmost confidentiality and will never be forwarded to third parties. We have a strict anti-fraud policy and take responsible steps to protect personal information. We will not request for your Credit Card details, Security Codes, OTP or Pins.
We're happy to connect with you by email or WhatsApp. By booking, you agree to receive updates and information electronically.
These terms and conditions are governed by the laws of Sri Lanka and fall under the jurisdiction of Sri Lankan courts.
Our updated terms and conditions will be effective starting 1st February 2026.
Need clarification on any policy?
Our reservation team is happy to assist you with any questions regarding your booking, payments, or stay requirements.